FAQ

This message indicates that your registration is currently under review by the Futurium team. During periods of increased spam activity, we manually review all new registrations. 

While we strive to verify all accounts as quickly as possible, it may take up to 72 hours for your registration to be approved, especially if you registered on a Friday evening, over the weekend or during a holiday period. 

If you are still unable to log in after 72 hours, please contact the Futurium team for assistance.

To log in to Futurium, click on the blue "Log in" button located at the top right corner of the website. 

If you experience any issues logging in, please contact the Futurium team.

To request the deletion of your account and associated data (including personal data and any content you have posted on Futurium) please use our contact form. 

Note that this deletion is irreversible. 

If you also wish to delete your entire EU Login account, please contact the EU Login helpdesk at EU-LOGIN-EXTERNAL-SUPPORT@ec.europa.eu.

You can view your group invitations by navigating to "My Account" and selecting "My Invitations." Additionally, when you log in, a status message at the top of the platform will remind you of any pending invitations. 

You can find an overview of all your posts and comments via your account. 

Your most recent posts and comments are shown on your account overview page. 

An overview of your posts listed per group is available on your account, under the tab "My contributions". 

Yes, you can add more information to your profile by using the "Bio" field.

Please follow these steps:

1. Go to your account via "My Account" at the top of the website.
2. Click the "Edit" tab.
3. Scroll down to the "Bio" section.
4. Add the desired information about yourself.

We strongly recommend to please refrain from posting personal information including, but not limited to, e-mail addresses, telephone numbers, private addresses or any information that might increase the risk of unlawful usage of your personal data.

To upload a user picture (also referred to as an avatar) please follow these steps:  

1. Go to your account settings via "My Account" at the top of the platform.  
2. Click the "Edit" tab at the top of your profile.  
3. Scroll down to the "Picture" section.  
4. Upload your user picture.  

Your picture must be 200MB or less, and should be in one of the following formats: PNG, GIF, JPG, or JPEG.  

Please note that the Futurium team reserves the right to remove any user picture deemed inappropriate.  

You can change the language of the Futurium platform by selecting a different language option at the top of the website, to the left of the search bar. 

Please note that changing the platform language will adjust the interface language, but it will not automatically translate the content within the groups. 

To translate posts within a group, navigate to the post you wish to translate and click on the "Translate this page" link. This will provide an on-the-fly translation. Please allow a few moments for the translation to appear, depending on the length of the post. 

Currently, it is not possible to translate all content automatically. However, we are continuously working on enhancing our translation services. 

If you encounter any issues with our translations, please do not hesitate to contact the Futurium team. 

Please also note that our search is currently only available for English content. We apologize for any inconvenience caused. 

Users cannot create groups directly on Futurium. Instead, the creation of new groups must be requested and facilitated by the Futurium team. The process for requesting a new group is outlined below:

Process:

1. Initiation Meeting: To begin, we will schedule an initiation meeting to discuss your requirements. After this meeting, you will be asked to complete a questionnaire detailing how you would like your group to be set up.
2. Questionnaire Submission and creation of group: Upon receiving the completed questionnaire, the Futurium team will proceed with the creation of your group. If there are any questions or clarifications needed, follow-up meetings can be arranged.
3. Manager Training: Before launching your group, it is mandatory for all community managers to follow our manager training. This training ensures that you fully understand how to manage and moderate your group effectively.
4. Final Review: After completing the manager training, a final meeting will be held to ensure all details are aligned with your needs. Once everything is confirmed, your group will be launched.

The entire process, from initiation to launch, typically takes approximately two weeks.

Prerequisites:

• A group request must be endorsed by a Unit or another official European Commission entity.
• The responsible Unit or entity must adhere to our Internal Arrangements document, which outlines the responsibilities of the Futurium team (as Data Processor) and the responsible instance (Data Controller).
• All groups on Futurium have standardized options and features; bespoke solutions for individual group requests are not available.
• It is possible to withdraw the group creation request after the initiation meeting. This meeting serves to ensure that Futurium's features align with your needs, and we understand that our platform may not always meet every requirement. 

If you experience a technical issue, please contact the Futurium team via the contact form. Our team will get back to you as soon as possible.  

For questions or remarks related to a specific group or its content, please reach out to the community managers. You can do this by visiting the homepage of the corresponding group, scrolling down, and clicking the "Contact the community managers" link. 

Futurium is open to all individuals interested in topics related to the future of Europe, including policymakers, experts, researchers, and citizens. You do not need to be European Commission staff nor a European citizen to join the platform.