Statistics

Community Managers and Moderators can access group statistics through the Group Administration Settings. 

For European Commission staff, additional analytics are available through Europa Analytics. Please note that external managers who do not have a European Commission email domain do not have access to Europa Analytics or EU Analytics. 

Within the Group Administration Settings, the Content > Overview and Members > Overview sections provide numerical information about the community. They give visibility into published and unpublished content, comments, and membership-related figures within the group. 

Key metrics on content

Under Content > Overview, authorised users can find figures on:

• Total posts, unpublished posts, and the percentage of unpublished posts.
• Total events, unpublished events, and the percentage of unpublished events.
• Total comments, unpublished comments, and the percentage of unpublished comments. 

The overview also displays a graph showing the volume of content and comments per collection over the last 7 days, 30 days, or 12 months. 

These indicators can support day-to-day management decisions, for example by highlighting where moderation attention is needed or which areas of the group are receiving more activity. 

The available statistics can help Community Managers and Moderators to:

• Monitor the volume of unpublished posts, events, and comments.
• Detect whether moderation queues are growing.
• Review activity by collection over time.
• Identify visible engagement signals through most popular publications and most active users. 
• Graphs by collection across 7-day, 30-day, and 12-month periods.

Why these figures are useful

Key content metrics are useful because they help you understand what content exists, how it performs, whether it stays relevant, and where action is needed. In a Content Overview, they support both day-to-day management and strategic decisions.

Total posts, events or comments

These show the overall level of activity in the platform or collection.

They help users:

• Understand whether a community or collection is active.
• Compare activity over time.
• Identify growing or declining areas.
• Assess whether publishing efforts are producing enough content.

Unpublished posts, events or comments

These indicate how much content is still in draft, pending validation, or not yet visible.

They are useful to:

• Detect editorial backlogs.
• See whether contributors are creating content that is not being finalised.
• Identify possible workflow issues.
• Support moderation and publication planning.

Percentage of unpublished content

The percentage gives context, which raw totals alone do not provide.

For example:

• 20 unpublished posts may be normal in a large, active collection.
• But 20 unpublished posts out of 25 total posts suggests a problem.

This metric helps:

• Compare collections of different sizes.
• Spot inefficiencies more quickly.
• Prioritise action where publication rates are low.

Graph of content and comments over 7 days, 30 days, or 12 months

The graph helps users see trends and patterns over time.

This is useful for:

• Identifying peaks and drops in activity.
• Understanding seasonal or campaign-related behaviour.
• Measuring the impact of communication actions.
• Checking whether engagement is sustained or temporary.
• Comparing short-term and long-term performance.

Key metrics on members

Under Members > Overview, authorised users can find figures on:

• Total members: Shows the overall size of the community. This helps users understand reach, scale, and whether membership is growing over time.
• Total pending membership request: Indicates how many people are waiting to join. This is useful for monitoring demand, spotting approval backlogs, and ensuring requests are processed in time.
• Total pending invites: Shows how many invited people have not yet accepted. This helps track whether outreach efforts are effective and whether follow-up may be needed.
• Top contributors: Highlights the most active members. This can help identify engaged participants, recognise valuable contributions, and better understand who is driving discussions or activity.
• The overview also displays a graph showing the volume of members over the last 7 days, 30 days, or 12 months.  Provides a visual view of membership trends over different time periods. This helps users:
  • Detect growth or decline.
  • Identify unusual changes.
  • Measure the impact of campaigns or events.
  • Compare short-term and long-term developments.

These key metrics on members are useful because they give authorised users a quick picture of the health, activity, and growth of the community or group.

Why the key metrics on members are useful

Key metrics on members are useful because they help you understand the size, quality, and behaviour of your member base, not just your content output.

In practice, they are useful for:

• Tracking growth
  You can see whether the number of members is increasing, stable, or declining over time.
• Understanding audience composition
  Metrics such as member type, location, role, or organisation help identify who your members are and whether you are reaching the intended audience.
• Measuring engagement and activity
  Looking at active members, returning members, or participation levels shows whether people are actually involved, not just registered.
• Assessing retention and loyalty
  It is important to know how many members stay engaged over time versus how many become inactive or leave.
• Identifying high-value segments
  Some groups of members may contribute more, participate more often, or respond better to certain topics. Metrics help reveal this.
• Improving communication and services
  If you know which members are active, inactive, or interested in specific themes, you can tailor outreach and support more effectively.
• Supporting strategic decisions
  Member metrics provide evidence for planning campaigns, allocating resources, improving community management, and setting realistic targets.
• Spotting issues early
  Sudden drops in activity, weak retention, or low participation among key groups can signal problems that need attention.

Operational indicators

In addition, the group home view displays operational indicators such as:

• Latest publications
• Most popular publications
• Events
• Most active users

These indicators can help Moderators and Community Managers monitor engagement trends at group level. 

Why the operational indicators are useful

Operational indicators are useful because they show how a platform or community is performing in day-to-day practice, not just in overall volume. While content metrics tell you how much activity exists, operational indicators help you understand what is working, what is attracting attention, and where intervention may be needed.

Latest publications

This shows the most recently published content.

Useful for:

• Checking whether the platform is up to date.
• Monitoring editorial output.
• Quickly reviewing newly published items.
• Ensuring recent contributions are visible and relevant.

Most popular publications

This highlights content that is attracting the most attention or interaction.

Useful for:

• Understanding what topics interest users most.
• Identifying successful content formats.
• Informing future editorial choices.
• Promoting high-value or high-performing content.

Events

This gives visibility to upcoming or recent events.

Useful for:

• Tracking event activity.
• Supporting coordination and planning.
• Seeing whether events are being published properly.
• Linking event output to wider community engagement.

Most active users

This identifies users who contribute the most.

Useful for:

• Recognising key contributors.
• Identifying ambassadors or highly engaged members.
• Understanding who drives activity in a community.
• Targeting support, moderation, or engagement actions where needed.