The 2012 eGovernment Benchmark represents an important reform.

It aligns the Benchmark work with the eGovernment Action Plan 2011-20151. It responds to demands of the

eGovernment Action Plan for yearly monitoring. It evaluates the Action Plan across all four policy priorities

through a multi-dimensional framework. It focuses on a new set of domains of government activity and

assesses many of them in-depth, from the viewpoint of the user (either business or citizen).

These and many other changes compared to previous editions will contribute to raising the profile of the

measurement further and ensure the Benchmark remains internationally recognized and relevant.

The 2012 Benchmark, to be published early 2013, will provide a first indication on progress areas of the Action

Plan and could possibly feed into the Action Plan’s mid-term evaluation. There now is a significant opportunity

to maintain and make use of this momentum.