Are you aware of a good eGovernment practice that could be repeated elsewhere to reduce bureaucracy, facilitate mobility in the EU, generate more transparency, or implement a technical tool or a method to ensure public services are of high quality? Or do you have a specific need that is currently not addressed by the EU eGovernment Action Plan? Use this platform to make your voice heard!

The Commission gives you the opportunity to submit your need or idea for action to the eGovernment Action Plan 2016-2020. Tell us your needs, issues or problems or explain what the future ideal scenario of using a certain public service may be. The first cut-off date will be 30 November, so make your proposals soon!

There is no need for extensive details, just see the ideas already submitted on this platform and contribute or make your own suggestion individually or in cooperation with others. The Commission will present the ideas to the Member States, who may decide to implement them for action in the eGovernment Action Plan.

The Action Plan already includes a number of significant actions to improve the experience of dealing with public administrations, such as the transition towards full e-procurement and the take-up of electronic identification, electronic signature, website authentication, and timestamps. Several actions aim to help businesses operate online across borders, simplify access to information under EU business and company laws and enable companies to easily start doing business, expand and operate in other Member States through end-to-end public e-services (e.g. Single Digital Gateway, interconnection of business registers and of insolvency registers, eJustice portal, etc.). A number of actions address the needs of mobile citizens, such as the electronic exchange of social security information, improved European job mobility portal or cross-border eHealth services.

Once these actions are fully implemented, citizens and businesses will see great benefits. For example, students will be able to arrange all the administrative and academic formalities needed to enrol in a foreign university via a smartphone app. If a Slovenian company wishes to set up in Italy and it makes the request, it is the Italian administration who directly asks their counterparts in Slovenia for all relevant information saving the company precious time and money. European citizens will be able to access easily all information regarding administrative formalities from a single digital portal rather than performing several searches on different websites.

However, certainly, more can be done. Citizens, businesses and public administrations themselves know best what areas could benefit most from modernisation using digital technologies, where the bottlenecks are to move smoothly between borders to live, work, study or retire in another EU country. Therefore, beyond the actions identified in this Action Plan, further actions may be proposed either by the Commission or by stakeholders, including for example associations, NGO’s, citizens, Member States and public administrations at all levels. While this continuous consultation remains open during the lifetime of the Action Plan, the Commission will regularly present all new ideas to the Member States, who may decide, depending on the action and their own assessment criteria, to implement the action.