What can citizens expect when eGovernment is finally implemented?

The Dutch e-Citizen Charter provides the answer.

This charter consists of quality standards that define the digital relationship between citizens and government (in the field of information exchange, service delivery and political participation). These standards are formulated as rights to which citizens are entitled, and matching obligations on the part of government bodies. The charter allows citizens to call their government to account for the quality of online contacts. The government can use the charter to examine the external quality of eGovernment. The charter is an instrument used to stimulate eGovernment.

Should a charter similar to this be promoted at the European level?