Benchmarking is used to encourage mutual learning, to perform multilateral assessments, and to contribute to further convergence of the policies of Member States’ of the EU, Iceland, Norway, Serbia, Switzerland and Turky (EU-28+). It is an essential part of the response to current socio-economic challenges. The benchmarking framework used here is founded on the key EU eGovernment priorities. The results build on a very rich source of research data, using different methods, with strong collaboration from Member States; they provide a robust and coherent insight into the current state of play of eGovernment in the EU-28+. This report offers insight into how services can be made ‘twice as good, in half the time, for half as much’, and can encourage public service providers to faster and smarter responses. Benchmarking is the first step in an ongoing benchlearning and improvement cycle. This report is produced in conjunction with two other deliverables, a Background Report and open research data.