Recognition of digital social transition

In the E-government action plan there should be a recognition that a digital transition is, besides an efficiency opportunity, a social transition. Some citizens have increasing difficulcy in going online, and it is a shared responsibility, public and private, to help these citizens participating digitally in a modern world.

Public Administration Modernising public administration


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Pateikė Graziana LONERO Ket, 22/09/2016 - 09:22

Thank you Tamas for your valuable contribution.

Could you maybe develop it further and propose some paths to help these citizens participating digitally in a modern world? Which would be the key elements to focus on?

Many thanks,


In reply to by Graziana LONERO

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Pateikė Juan Arregui M… Pir, 03/10/2016 - 10:55

Dear Tamas
Thank you for your contribution, I think it touches a very important issue. I would like to echo Graziana's post, and was wondering if you would like to share more details with the community?
Many thanks

In reply to by Juan Arregui M…

Pateikė Tamas Erkelens Pir, 03/10/2016 - 14:30

Dear Graziana, Juan,

Thank you for your questions! I have returned from holidays today and will get back to you ASAP with more info. One thing I can add already: A very crucial element is personal contact: People helping other people to understand new technologies. The very local level in neigboorhoods with social workers, neighbors, priests, imams and family interaction should be stimulated by the government. How can we give the people the right tools to learn new technologies? How can we as a government set the right conditions for learning and reward good initiatives?

And how can we make government-citizen interaction easier?


Pateikė Tamas Erkelens Pir, 17/10/2016 - 19:33

Dear Graziana, Juan,

Sorry for not getting back to you earlier with more info. A few crucial paths:

- Digital skills of citizens
- Using data to learn how governments can help citziens better
- Co creation of government and community
- Redesigning citizen centered services and products
- Exploring opportunities in new technologies like VR/AR, Blockchain and Big Data analysis

Let me know if you have more specific questions. You can find me on Twitter under 'Tamsterdam'