Power of Attorney


I am a citizen based in Greece. In my country for various activities between citizens and businesses we have to sign something equivalent to a power of attorney form (http://ypeythini-dilosi.eu/) that needs to be certified by a government entity (police station or a citizens center).

For instance last week I had a car accident. In order for my insurance company to repay the repair shop I had to sign a form certified by the government that I allow the insurance company to pay the repair shop on my behalf. This process took me more than one hour and I am sure if could be replicated easily online and in much simpler way.

This can be very timely and for sure can be done online. Do you know if any countries within the EU are working like that and if there is a universal EU way of bypassing the physical practise of this in order to do it online?

Thank you in advance for your time.

With kind regards,


Citizen Modernising public administration


Submitted by Polyxeni MITSAKI on Wed, 25/01/2017 - 17:11

Orestis, While digitisation is a priority of all EU Member States, the situation still differs a lot from country to country. And, this is why "Digital by default" is a key principle in the EU eGovernment Action Plan stipulating that public administrations should deliver services digitally as the preferred option. Digitising processes, like the one you mention in your case, would be a concrete action in the context of modernising public administration and facilitating easy interaction with citizens. The so-called eIDAS Regulation on electronic identification and trust services for electronic transactions in the internal market would be a useful toolbox in that direction, since it lays down the right foundations for people, companies and public administrations to safely access services and do transactions online in just ''one click''. Should you be interested in EU Member States' eGovernment status, you could also have a look here. How would you want to see the problem addressed? Any other areas with similar potential for digitisation that you could think of? Thank you