Personal contacts with public authorities should not be abolished

I find it difficult when everything is only online available. Sometimes it is really easier to have a person to turn to and figure out possible solutions in a dialogue that is situated in the physical reality (as opposed to virtual reality). This is esp. the case, when my question is still blurry / my information level is low and I would be looking out for guidance.

Tags
Citizen Digital interaction

Comments

Profile picture for user wcarrara
Submitted by Wendy Carrara on Tue, 20/09/2016 - 15:28

We fully support your idea. many people come to council officers looking for a listening ear. The city hall is also the second home of the citizens. Moreover, civil servants can capture and respond to a variety of issues offering support to citizens and business who are in need.

Profile picture for user ahalmos
Submitted by Andrea Halmos on Sun, 09/10/2016 - 19:53

The 'Digital-by-Default' principle stipulated in the eGovernment Action Plan indeed stipulates that public administrations should deliver services digitally as the preferred option, while still keeping other channels open for those who are disconnected by choice or necessity.