Citizen-government Interaction online / Tamas Erkelens – city of Amsterdam



Citizen-government interaction should be online, as it is the most future proof user friendly and cost effective channel. It should always be possible to do things offline. 

Public Administration Digital interaction


Geplaatst door Andrea Halmos op zo, 10/09/2016 - 17:08

This is indeed behind the 'Digital-by-Default' principle stipulated in the eGovernment Action Plan; public administrations should deliver services digitally as the preferred option, while still keeping other channels open for those who are disconnected by choice or necessity.