Digital public services: tell us the good and the bad of your public administrations

Tell us and your Governments about your experience when interacting with your administrations!

We want (in collaboration with your policy-makers) to help you and improve the delivery of online services.

  • What is working well when you interact with your public administrations (local, regional, national...) online?
  • Would you recommend others to use this service as well? Which one and why?
  • Have you had a bad experience or faced difficulties while using online public services as a citizen and/or as a company?
  • What is your suggestion to improve?

We are happy to get your comments, feedback, new ideas, stories and suggestions.


eGovernment online Public Administration Modernising public administration digital public services


Objavio Moudrick DADASHOV ned, 06/08/2017 - 17:51

why public services should replace their own "tust list" with the EU TL?

In reply to by Moudrick DADASHOV

Objavio Marina Kirova pet, 25/08/2017 - 10:24

Dear Moudrick,

Please note that, in fact, the Trusted Lists that are established, maintained and published by Member States in accordance with the eIDAS Regulation remain the constitutive source needed to verify whether a provider/service is qualified. The EU provides a consolidated “List of the Lists”, which does not replace but provides pointers to the Member States' national Trusted Lists.



In reply to by Marina Kirova

Objavio Moudrick DADASHOV pet, 25/08/2017 - 15:26

Dear Marina, thank you.

I can imagine why its been not easy to understand my question, sorry for that.

The problem is that in my jurisdiction the concept of Trusted Lists (TL) is fundamentally misunderstood, so the pointer you provide to the TL of my jurisdiction is almos useless - no public service in this jursidition reliy on that TL, instead, every public service or public sector agency have their own a kind of "local trust list" which however officially/legally doesn't exist. So under these unwritten rules, a TSP issuing certificates must arrange individual agreements with each public service or by public service provider. It works like with browsers but the difference is that with browsers you have clearly written policies, requirements etc. Of course, as a first QCA in this jurisdiction we got approval from all those "local trust lists" except one: a government owned enteprise which is both a commercial TSP and operator of many high demand publice services. So in my question I was trying to find out if there exist a reason why the "local trust list" of this chameleon government business should replce its "local trust list" and rely on the official Member State TL. BTW the documents processed in these public services (Legal Entity Register, Real Estate regster etc.) are those defined under Decision 2009/767/EU and  2011/130/EU but as the Directive 93/1999 was not implemented in this country, and the local legislation was not notifief to the Commission, eIDAS doesn't work here since its first application day. Hope this clearifies my question, thanks.     

Objavio Anonymous (nije potvrđeno) sri, 16/08/2017 - 17:54

User account was deleted

In reply to by Anonymous (nije potvrđeno)

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Objavio Graziana LONERO pet, 25/08/2017 - 11:41

Dear Loon, we cannot see the video :-( can you please give the right link? thanks!